FAQ Page

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Warranty length and coverage vary by product — see our Warranty page for full details.

Do you offer freight shipping for large equipment?

Yes. Large or heavy items ship via LTL freight (FedEx Freight, Old Dominion, XPO Logistics, Estes Express). We will contact you to schedule a delivery appointment and provide tracking once your order ships.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 25% restocking fee applies to change-of-mind returns. See our full Return and Refund Policy for details.

How long does shipping take?

Orders are processed within 1-2 business days. Standard in-stock items typically arrive within 4-7 business days from the date of order placement. You will receive tracking information once your order ships. See our Shipping Policy for details.

Can I cancel my order?

Yes, orders can be cancelled at no charge provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return. A 25% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@primesupplyglobal.com or +1 (978) 981-4630 to request a cancellation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Options page for details.

Do you offer a price match?

Yes. If you find the identical product (same brand, same model, from another authorized dealer) at a lower price, contact us before purchasing. We will verify the price and match it. See our Price Match Guarantee page for details.

Who do I contact for support?

You can reach us by email at support@primesupplyglobal.com or by phone at +1 (978) 981-4630. Our team is available Monday to Friday, 9 AM to 5 PM EST. We aim to respond to all inquiries within one business day.

What if my item arrives damaged?

If your package arrives damaged, take photos of the damaged packaging and items and note any visible freight damage on the delivery receipt before signing. Contact us within 7 days of delivery at support@primesupplyglobal.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.