Cancellation Policy
Effective Date: August 12, 2026
If you've changed your mind and want to cancel your order, we're here to make the cancellation process as hassle-free as possible.
Cancellation Window
To cancel your order, please contact us as soon as possible. We will cancel your order before it is shipped out, provided it has not already entered the fulfillment process. Cancellations made before shipment are free of charge — no cancellation fee and no restocking fee applies.
After Shipment
If it is too late and your order has already been shipped, we are unable to cancel. Please contact us, and we can arrange a return for you through our Return and Refund Policy. Once your return authorization is issued, please ship the item within 30 days. Please note that a 25% restocking fee will apply if your order has already shipped and needs to be returned as a change-of-mind cancellation.
How to Request a Cancellation
To request an order cancellation, please contact us immediately:
Email: support@primesupplyglobal.com
Phone: +1 (978) 981-4630
Provide your order number and request for cancellation. We will confirm the cancellation status via email.
Contact Us
Prime Supply Global
Phone: +1 (978) 981-4630
Email: support@primesupplyglobal.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 18201 Collins Ave, Apt 4709A, Sunny Isles Beach, FL 33160, United States